Independently Owned and Operated since 2004
Medical Records

Medical record fees for patients

Sensenbrenner Primary Care outsources our Release of Information process to Diversified Medical Records Services, Inc. (DMRS). There are two options to complete a request:

  • Complete your request entirely online through hXe (details below)
  • Stop by in person and complete a HIPAA authorization form

Why use hXe? hXe provides you with real-time online status, tracking and secure messaging. Once records are ready, you will receive an email notification prompting you to log into your hXe account and download an electronic copy of your requested medical records. The entire process is completed online without leaving your desk.

Paper delivery fees:$12.14 + $.02/page + postage
Digital delivery fees:$9.82

There is no charge for patient-initiated requests to forward records to another healthcare provider.

To follow up on the status of your medical record request, you may contact DMRS directly at 800-359-8520 OPT 1 or by email at Diversified Medical Records Services follows the HITECH Rule for patient fees when fulfilling Medical Record requests. Fees are in accordance with state and federal guidance. An invoice is sent directly to the requestor. Please note it may take up to 30 days to process your request.  You will receive notification regarding this access request no later than 30 days from the date received. There are limited circumstances in which your request may be denied. Certain denial decisions may be reviewed at your request.